FAQs
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Frequently Asked Questions
Creating Time: Generally 1 week
Shipping Time: Generally 3-7 days by FedEx/DHL
Generally, you will receive your purchase in 10-14 days after order is placed. For quantity order, please contact us at service@.com to confirm the accurate time frame.
Rolled paintings are packed carefully in a strong paper tube, Framed paintings are packed carefully in a quality wooden box
Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact service@com and we will do our best to accommodate you.
Yes, as long as the item has not been shipped. Please contact service@.com or log into your account if you need to cancel your order.
Yes, Free shipping all over the world.
Shipping costs are included in the price, regardless of destination.
Hassle-free returns and exchanges.
Return it for a FULL refund or get a replacement just as easy as you purchase it.
We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact service@com
Once we receive the returned items, it will take up to 3 business days for us to process the refund.For PayPal account holders,up to 3 business days for the transaction to appear on your PayPal accountFor credit card refunds.between 7-14 business days for the transaction to be completed.
For damaged item, please kindly contact Vinchyart within 30 days of the date it was received and will be exchanged for the same item. Please contact us at service@com if you would like to replace your item.
Eleanos Gallery currently accepts Visa, MasterCard, Discover, and American Express. We also accepts payments made through Shop Pay or PayPal.
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.
If you have other questions, please just send it to service@com